Terms & Conditions

  1. General Overview

These Terms and Conditions (“T&C”) govern the use of PI Printers’ website and services. By placing an order with us, you agree to these terms. Please read them carefully before proceeding.

  1. Customer Responsibility for Submitted Artwork

2.1 Copyright and Intellectual Property

  • Customers are solely responsible for ensuring that any artwork, design, or material submitted for printing does not infringe upon any copyright, trademark, or other intellectual property rights.
  • PI Printers shall not be held liable for any legal disputes arising from the use of submitted artwork.
  • By submitting artwork, you confirm that you own the rights to the content or have obtained permission from the rightful owner.

2.2 Artwork Quality

  • Customers are responsible for ensuring that submitted files meet the required specifications for printing (resolution, dimensions, color profile, etc.).
  • PI Printers is not liable for issues arising from poor-quality artwork, including but not limited to pixelation, color inaccuracies, or incorrect file formatting.

2.3 Content Restrictions

  • We do not accept artwork that contains illegal, defamatory, or otherwise offensive content. PI Printers reserves the right to refuse orders that violate this policy.
  1. Order Processing

3.1 Order Accuracy

  • The customer is responsible for reviewing and approving the final design proof before printing. PI Printers is not liable for errors in submitted artwork, including but not limited to spelling mistakes, incorrect details, or design errors.
  • Once an order is approved and in production, it cannot be canceled or modified.

3.2 Production Time

  • Orders are typically produced and shipped within 5 working days. This timeline may vary based on order volume or unforeseen delays. Generally our DTF is 24 Hour service from 14H00 the day before, prints are run during the course of the following day. Should you need any SPECIAL service leave us a message when checking out and we will try our best to accommodate. 
  1. Returns, Refunds, and Cancellations

4.1 Non-Returnable Products

  • As all products are custom-made to order, returns or refunds are not accepted unless the product is defective or there is a manufacturing error.

4.2 Defective Products

  • If you receive a defective product, contact us within 7 days of delivery with evidence. Goods also need to be returned (photos or videos). PI Printers will assess the claim and, if valid, offer a replacement or refund at our discretion.
  1. Liability Limitation
  • PI Printers is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
  • PI Printers’ liability for any claim, whether in contract, tort, or otherwise, shall not exceed the total price of the order in question.
  1. Intellectual Property
  • Any designs created by PI Printers for the customer remain the property of PI Printers unless otherwise agreed in writing.
  1. Changes to Terms
  • PI Printers reserves the right to modify these T&C at any time. Changes will be effective immediately upon posting to our website.

For further inquiries or clarifications, please contact us at info@piprinters.com.